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Case study · Moderna

A direct-to-consumer platform that cut vaccine lead times from 30 days to 2.

Moderna Direct let Moderna sell vaccines straight to customers, no middleman. We designed an intuitive, engaging experience from registration to delivery that turned a slow, manual process into something as simple as consumer e-commerce.

Disciplines
UX & Product Design · Full-Stack Development · Digital Transformation
Partner
Delivered with PwC
30 → 2 days
Lead times, cut
Ordering went from a 30-day cycle to just two days, end to end.
$10M
In the first 30 days
Orders generated within the first month of launch.
Moderna Vaccines landing experience
The brief

Selling vaccines, minus the middleman.

Moderna Direct let Moderna sell vaccines directly to customers for the first time. We focused on a clear, engaging experience across the whole journey, from registration through delivery, that made a complex distribution process feel effortless and earned an overwhelming response at launch.

The storefront

Ordering as simple as checkout.

Shopping, product detail, and order tracking were redesigned to feel like consumer e-commerce, with smart prompts that guide reordering and keep customers informed every step of the way.

Moderna Direct product catalog Moderna Direct product detail with reorder guidance Moderna Direct order tracking
Inform & manage

Stay informed, stay in control.

Curated education, full order management, and contract-performance tracking give teams everything they need to manage supply and spend with confidence.

Moderna education hub Moderna ordering activity dashboard Moderna contract performance dashboard
What we brought

UX & Product Design

UX research & strategy
User journey mapping
Wireframing & prototyping
UI/UX design & optimization
Usability testing

Full-Stack Development

Headless architecture
Front-end development
API integrations
Performance optimization

Digital Transformation

Scalable CMS
Contentful integration
E-commerce & marketplace
Custom workflow automation

Have something you want to make feel premium?

Let's talktcoppola@tondo-digital.com

Delivered as part of an engagement with PwC, with TONDO team members contributing UX, strategy, and digital-transformation expertise. TONDO does not claim direct ownership of the final implementation. All trademarks, brand names, and logos belong to their respective owners.