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Case study · Delta

A data-driven reporting platform for Delta's airline agencies.

A complete redesign and replatform of Delta's Agency On-Demand Reporting (AODR) on Salesforce Lightning, giving Delta reps and airline agencies intuitive visualizations to track performance, spot opportunities, and make better decisions.

Disciplines
UX & Product Design · Full-Stack Development · Digital Transformation
Partner
Delivered with PwC
Delta AODR agency dashboard
The brief

Turning dense reporting into clear decisions.

We rebuilt AODR from the ground up. Stakeholder and customer interviews, research synthesis, journey mapping, prototyping, and user testing shaped a reporting experience that surfaces earnings, performance, and corporate insight at a glance, for Delta reps and agencies alike.

The experience

Reporting, reimagined.

Earnings, performance, and goals come together in clear visualizations, so agencies can read their numbers and act on them without digging.

Delta AODR earnings breakdown Delta AODR corporate revenue view
Agency view

Every agency, at a glance.

Edge points, quarterly totals, and incentives are laid out so reps can quickly see where each agency stands and where the opportunities are.

Delta AODR agency performance view
What we brought

UX & Product Design

Stakeholder & customer interviews
UX research & synthesis
User journey mapping
Wireframing & prototyping
Usability testing & validation

Full-Stack Development

Salesforce Lightning implementation
Custom development
Data & API integrations

Digital Transformation

Reporting & analytics optimization
Scalable platform replatforming
Workflow automation & efficiency

Have something you want to make feel premium?

Let's talktcoppola@tondo-digital.com

Delivered as part of an engagement with PwC, with TONDO team members contributing UX, strategy, and digital-transformation expertise. TONDO does not claim direct ownership of the final implementation. All trademarks, brand names, and logos belong to their respective owners.